All Systems Operational

About This Site

Welcome to Panther’s Statuspage. We use this page to post about service incidents that affect or may affect multiple customers.

Panther Console (Web App) Operational
90 days ago
99.7 % uptime
Today
Data Ingestion into Panther (Log Processing) Operational
90 days ago
99.86 % uptime
Today
Detections (Rules and Policies) Operational
90 days ago
100.0 % uptime
Today
Investigation, Data Retention, and Search (Data Lake) Operational
90 days ago
99.92 % uptime
Today
Alert Delivery Operational
90 days ago
99.85 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - Panther has confirmed that the issue in the AWS us-east-1 region has been resolved. Queries in Data Explorer, scheduled queries, viewing events that triggered alerts, and log ingestion into Snowflake should now function as expected.

If you experience any other issues related to this incident, please contact Panther support.

Nov 23, 16:27 PST
Monitoring - Snowflake has implemented a fix for the issue in the AWS us-east-1 region.

We will continue to monitor the situation until we can confirm it is resolved, or provide more information when possible.

Nov 23, 15:22 PST
Identified - Panther has confirmed a Snowflake outage in the AWS us-east-1 region (https://status.snowflake.com/incidents/yh1n0ly69chm). For Panther customers hosted in us-east-1, queries in Data Explorer, scheduled queries, and viewing events that triggered alerts are potentially affected. Logs may also ingest into Snowflake with a delay.

We will continue to update this incident as more information becomes available.

Nov 23, 09:54 PST
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Resolved - The patch containing the fix for this issue has been deployed to all impacted customer accounts. Alert delivery to Slack destinations using webhooks are now functioning as intended.

To check for alerts that failed during this time and manually resend them, please follow the instructions below:
1. Open the Panther Console and navigate to Alerts.
2. Click the name of an alert that shows "Destination Delivery Failed".
3. Next to "Alert delivery failed", click "Show History".
4. Click the retry delivery button.

Nov 17, 13:19 PST
Update - Our team has begun deploying the patch to customer accounts. We will update this incident again after the deployment is complete and our monitoring indicates that the issues have been resolved.
Nov 17, 08:04 PST
Identified - We have received additional reports of alert delivery failures for customers using our Slack webhook integration after deployment of the patch yesterday (https://status.panther.com/incidents/v4bthbs6sbx4). Our engineering team is working on an additional patch to resolve these new issues. We will update this incident with more information shortly.
Nov 17, 06:22 PST
Nov 16, 2022
Resolved - We have deployed the fix for this issue to affected customer accounts. New alerts should now be sent properly to Slack destinations, and the incident is resolved.

To check for alerts that failed during this time and manually resend them, please follow the instructions below:
1. Open the Panther Console and navigate to Alerts.
2. Click the name of an alert that shows "Destination Delivery Failed".
3. Next to "Alert delivery failed", click "Show History".
4. Click the retry delivery button.

Nov 16, 17:28 PST
Identified - Panther has identified an issue that prevents alerts from being delivered to Slack destinations using webhooks.

Our Engineering team has developed a fix for this issue and we plan to deploy it to impacted customer accounts soon. We will update this incident as our investigation and remediation process continues.

Nov 16, 12:11 PST